THE Spur Corporation has apologised unequivocally to a black woman who was at the receiving end of a verbal abuse from a white man at Texamo Spur at The Glen Shopping Centre in Johannesburg.
In its previous statement on the incident, the company was very quick to vilify both parents despite not having all facts.
Spur said: “Upon viewing the video content that’s been circulated on Social Media we are shocked at the adults for behaving in the manner they did, especially with so many children around.”
However, the company has now changed its tune in the face of mounting public pressure from mainly black people who questioned its handling of the incident on social media.
“Spur Corporation would like to issue an unequivocal apology to Lebohang Mabuya and her family for the incident that took place at the Texamo Spur…. We have reviewed our CCTV footage of the incident and
can confirm that Ms Mabuya’s version of events is accurate; the footage shows that her child was grabbed by the male customer in an aggressive manner and his actions are unacceptable,” the corporation said in a statement on Wednesday.
Mabuya was captured on video when she was verbally abused in what could be described as a racist attack while she was having a meal with young children.
The video shows a man threatening to beat her woman. The altercation took place in front of children and other patrons as well as staff members.
The situation quickly escalates with swear words being thrown around between the two parents.
The man can be seen getting violent and at one point he grabs the table and picks it up from the floor.
Some patrons and waiters intervene to stop him but the verbal exchange continues.
The store has also come under serious fire with people questioning why management failed to act and protect Mabuya and her family.
The man has subsequently been banned from entering any of the company’s eateries.
Spur has, however, still not indicated how it would ensure that the ban is upheld as patrons don’t need to make a reservation but can simply walk in and get ushered to an open table.
“We affirm our decision to ban the male customer from our stores, physical aggression towards our customers, particularly against women and children will not be tolerated. We acknowledge that the staff and management of the store did not sufficiently assist Ms Mabuya. We have addressed this with the store management and we are reviewing our internal procedures to ensure that restaurant staff are better equipped to manage an incident such as this. We also recognize that Ms Mabuya apologised in recent media statements for her inappropriate language used in this incident,” said the company.
Spur CEO Pierre van Tonder said they would be talking to Mabuya directly, at her convenience, and will apologise for what she and her family experienced.
“We will also offer her and her family trauma counseling and any other support where we can. I would like to again make it very clear that as an organisation we do not condone any forms of violence against women or children, irrespective of the circumstances. As an organisation we have learnt a valuable lesson and it is my priority at this stage to ensure that should something like happen again, our staff will be sufficiently prepared,” he said.